SHIPPING POLICY
Effective Date: 20 July 2026
Welcome to Harmony Botanicals. We are committed to delivering every order safely, efficiently, and transparently. This Shipping Policy explains how orders are processed, dispatched, and delivered after a successful purchase through our website.
By placing an order with Harmony Botanicals, you agree to the terms outlined below.
1. Order Processing
All orders are processed only after successful payment authorization and order confirmation.
Orders are generally processed within 1 to 2 business days, excluding Sundays, public holidays, and officially declared holidays.
During promotional campaigns, festive seasons, new product launches, or periods of unusually high order volume, processing times may be extended. Customers will be notified whenever reasonably possible.
2. Shipping & Delivery
Harmony Botanicals delivers products across serviceable locations within India through reliable third-party courier and logistics partners.
The courier partner assigned to an order may vary depending on the delivery location, service availability, package weight, and operational requirements.
3. Estimated Delivery Time
Estimated delivery timelines after dispatch are:
- Metro Cities: 2 to 5 Business Days
- Other Cities & Towns: 3 to 7 Business Days
- Remote or Special Service Areas: 5 to 10 Business Days
These timelines are estimates only and are not guaranteed delivery commitments.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before payment is completed.
Any free shipping offer or promotional shipping campaign will be clearly communicated on the website at the time of purchase.
5. Order Tracking
Once an order has been dispatched, tracking information will be shared through the registered email address, SMS, WhatsApp (where available), or within the customer account (if applicable).
Customers are responsible for monitoring shipment updates using the provided tracking details.
6. Customer Responsibilities
Customers must provide accurate and complete information including:
- Full Name
- Mobile Number
- Complete Delivery Address
- Landmark (if applicable)
- PIN Code
Harmony Botanicals shall not be responsible for delays, failed deliveries, additional shipping charges, or returned shipments resulting from incorrect, incomplete, or inaccurate information provided by the customer.
7. Delivery Attempts
Courier partners generally make multiple delivery attempts before returning a shipment.
If delivery cannot be completed because the customer is unavailable, refuses delivery, or provides incorrect delivery information, the shipment may be returned to Harmony Botanicals.
Any re-shipment may require additional shipping charges.
8. Delays Beyond Our Control
While every effort is made to ensure timely delivery, Harmony Botanicals shall not be liable for delays caused by circumstances beyond its reasonable control, including but not limited to:
- Severe weather conditions
- Natural disasters
- Government restrictions
- Public holidays
- Transport disruptions
- Strikes
- Civil disturbances
- Technical failures
- Courier operational issues
- Force majeure events
9. Damaged or Tampered Packages
Customers are advised to inspect the package immediately upon delivery.
If the package appears damaged, tampered with, leaking, or opened, customers should:
- Record a complete uninterrupted unboxing video.
- Take clear photographs of the package.
- Contact Harmony Botanicals within 24 hours of delivery.
Failure to report such issues within the specified period may affect our ability to investigate and process the claim.
10. Delivery Acceptance
Risk and responsibility for the products transfer to the customer once the shipment has been successfully delivered to the delivery address provided during checkout.
11. Shipping Restrictions
Harmony Botanicals currently ships only to locations that are serviceable by our logistics partners.
We reserve the right to refuse, cancel, or limit shipment to locations where delivery is not operationally feasible or legally permissible.
12. Policy Updates
Harmony Botanicals reserves the right to modify or update this Shipping Policy at any time without prior notice.
The latest version published on our website shall always govern all orders placed thereafter.
13. Contact Us
For any shipping-related questions or assistance, please contact:
Harmony Botanicals
Email: support@harmonybotanix.com
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