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Return & Refund Policy

Effective Date: July 20, 2026

At Harmony Botanicals, we are committed to providing premium-quality botanical hair care products while ensuring a fair, transparent, and customer-friendly shopping experience. This Return & Refund Policy outlines the terms and conditions governing returns, replacements, and refunds for products purchased through our website.

By placing an order with Harmony Botanicals, you acknowledge that you have read, understood, and agreed to this policy.

1. Before You Place an Order

The information provided on this website is for general informational purposes only and should not be considered medical advice, diagnosis, or treatment. Harmony Botanicals products are not intended to diagnose, treat, cure, or prevent any disease.

Harmony Botanicals offers botanical hair care products intended for external use only.

If you have a known allergy, sensitive scalp, existing scalp condition, or are undergoing medical treatment, we strongly recommend consulting a qualified doctor or healthcare professional before purchasing or using our products.

Customers are solely responsible for ensuring that the selected product is suitable for their individual needs before placing an order.

2. Return Eligibility

You may request a return within 7 (seven) calendar days from the date your order is successfully delivered.

Any return request submitted after the 7-day period will not be eligible for return, replacement, or refund.

3. Eligible Reasons for Return

A return request will only be considered under the following circumstances:

  • Wrong product delivered.
  • Defective or damaged product received.
  • Product leaked or damaged during transit.
  • Missing item(s) in the delivered package.

All return requests are subject to verification and approval by Harmony Botanicals.

4. Non-Returnable & Non-Refundable Situations

Returns, replacements, or refunds will not be accepted if:

  • The product has been used, partially used, or consumed.
  • The product seal has been opened, broken, or tampered with by the customer.
  • The original packaging is damaged or missing.
  • The customer changes their mind after purchase.
  • The wrong product was ordered by the customer.
  • The customer is dissatisfied with the fragrance, texture, consistency, or personal preference.
  • The product did not deliver the expected or desired results.
  • Any allergic reaction, irritation, or scalp sensitivity occurs after use.
  • Minor variations in colour, fragrance, or texture naturally occur in botanical or herbal products.

5. Evidence Required for Return Request

To process any return request, customers must provide:

  • A complete, clear, and uninterrupted unboxing video recorded from the moment the package is opened.
  • Clear photographs showing the product and the reported issue.
  • Order ID or Invoice.
  • A brief description explaining the issue.

Failure to provide the required evidence may result in rejection of the return request.

6. How to Request a Return

To initiate a return:

  • Contact our Customer Support within 7 calendar days of delivery.
  • Share your Order ID, complete unboxing video, photographs, and issue details.
  • Our support team will review the submitted information.
  • If your request is approved, detailed return instructions will be provided.

Products returned without prior approval from Harmony Botanicals may not be accepted.

7. Product Verification

Harmony Botanicals reserves the sole right to approve or reject any return, replacement, or refund request based on the product inspection, supporting evidence provided by the customer, and applicable consumer protection laws. All decisions will be made fairly, reasonably, and in accordance with this Return & Refund Policy and applicable laws.

8. Return Shipping

For approved return requests, Harmony Botanicals may arrange a return pickup through its logistics partner, subject to service availability.

Where return pickup is unavailable, customers may be requested to ship the product to the address provided by our Customer Support team.

The product must be returned in its original packaging together with all labels, accessories, and invoice (where applicable).

9. Refund Process

Refunds will only be initiated after:

  • The returned product has been successfully received by Harmony Botanicals.
  • The returned product successfully passes our quality inspection and verification process.

Approval of a return request does not automatically guarantee a refund.

Harmony Botanicals reserves the right to decline any refund if the returned product does not satisfy the eligibility criteria stated in this policy.

10. Refund Timeline

Once the returned product successfully passes inspection, the refund will be processed to the original payment method used during purchase.

Depending on your bank, card issuer, UPI provider, or payment gateway, the refunded amount may take approximately 7 to 12 business days to reflect in your account.

Harmony Botanicals shall not be responsible for delays caused by banks, payment gateways, financial institutions, or payment processing networks.

11. Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders, only the amount eligible for refund under this policy will be refunded.

Any applicable COD handling charges, shipping charges, convenience fees, or other non-refundable service charges (if applicable) shall not be refunded unless the return is due to an error on the part of Harmony Botanicals, including the delivery of a wrong, defective, or damaged product.

Approved refunds for COD orders will be processed through bank transfer or any other refund method determined by Harmony Botanicals after obtaining the necessary payment details from the customer.

12. Fraud Prevention

Harmony Botanicals reserves the right to reject any return or refund request if:

  • False, misleading, or incomplete information is provided.
  • The required evidence is unavailable or insufficient.
  • Signs of misuse, intentional damage, tampering, or fraudulent activity are detected.
  • The request is found to violate this policy.

Fraudulent claims may result in permanent refusal of future return requests and any other action permitted under applicable law.

13. Health & Individual Results Disclaimer

Every individual’s hair type, scalp condition, lifestyle, and biological response are unique.

Accordingly, the effectiveness and results of Harmony Botanicals products may vary from person to person.

Harmony Botanicals does not guarantee identical results for every customer.

Differences in personal experience, product performance, or expected outcomes shall not constitute valid grounds for return, replacement, or refund unless the product is proven to be defective, damaged, or incorrectly supplied.

14. Limitation of Liability

To the maximum extent permitted under applicable law, Harmony Botanicals shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from the purchase, delivery, or use of its products.

In all circumstances, the maximum liability of Harmony Botanicals shall not exceed the amount actually paid by the customer for the product giving rise to the claim.

15. Right to Modify This Policy

Harmony Botanicals reserves the right to amend, modify, replace, or update this Return & Refund Policy at any time without prior notice.

Any changes shall become effective immediately upon publication on this website.

Customers are encouraged to review this policy periodically before placing an order.

16. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us:

Harmony Botanicals

Email: support@harmonybotanix.com

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